Experience Logistics
AI in Logistics | From Pilot to Measurable Business Value
Our client wanted to integrate AI into their business processes and make the results measurable.
Our teams today experience AI as a helpful assistant. The initial skepticism has given way to a constructive spirit of optimism.
Program Manager Digital Transformation
Initial Situation & Pain Points
In mid-2024, the Group pursued numerous AI pilot projects – but without a consistent reference to existing business processes. The following challenges occured:
Lack of visibility into end-to-end operations
No clear prioritization and common goals
Employees had reservations and feared that the AI would replace workplaces instead of supporting them
Fragmented initiatives
Low scale
Hardly measurable business benefits
Our Approach
Support in the introduction of cross-departmental process mapping sessions in order to make end-to-end processes transparent and to identify AI potentials in a targeted manner
Help in prioritizing top use cases with WSJF and concretizing them in design sprints
Making use of the developed AI MVPs for forecasts in disposition and maintenance as well as for automated document review
Establishment of change measures so that AI could be used and experienced as a supportive tool
Capacity building
Results
Cost effects through process automation and better forecasts in pilot areas (double-digit percentages possible).
Shorter throughput times and faster decisions in scheduling and planning (clearly noticeable in day-to-day business).
New digital services (e.g., proactive customer insights) thanks to improved predictive capabilities.
Higher employee satisfaction thorugh reduction of monotonous activities.
AI is experienced as support.
Permanent alignment: Joint roadmap and governance for scaling further AI use cases.
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